Contact information
Contact Us
If you have any questions regarding our lab-grown diamond and moissanite gradings, ring size conversions, bespoke setting customizations, order status, shipping, or returns, please contact our customer concierge team. We aim to respond to all inquiries within 24 to 48 business hours.
| Store Name: | Vyla Carat |
| Website: | vylacarat.shop |
| Email: | support@vylacarat.shop |
| Phone: | +61 8 9586 0650 |
| Business Address: | Primary School Court, Maroochydore, Queensland 4558, Australia |
| Support Hours: | Monday to Friday: 9:00 AM – 5:00 PM (AEST) |
Important Note: The physical address listed above is for corporate administrative operations only. For vault security and transit insurance reasons, please do not dispatch returned fine jewelry parcels to this address without obtaining an authorized return vault address, an RMA document, and secure transit packaging instructions from our support team first.